Sales and Customer Service Call Center Agent

Job Title: Sales and Customer Service Call Center Agent
Location: Mandaluyong
Shift: 10AM - 7PM PH Time, Monday to Friday
Work Arrangement: Onsite

UNLOCK YOUR POTENTIAL AT TOA GLOBAL!

At TOA Global, we are passionate about helping professionals thrive in their careers, businesses, and communities. With a global presence spanning Australia, New Zealand, North America, the Philippines, South Africa, and South America, we empower accounting professionals by providing world-class opportunities and support.

ABOUT THE ROLE:

Key Responsibilities:

Administrative Support:

• Manage incoming and outgoing correspondence, including emails, phone calls, and mail.
• Maintain accurate records, files, and databases for easy access and retrieval.
• Assist in scheduling appointments, meetings, and managing calendars for management.
• Prepare reports, presentations, and documentation as needed.
• Organize and maintain office supplies, ensuring the smooth running of daily operations.

Call Handling:

• Answer incoming calls promptly, professionally, and courteously.
• Respond to customer inquiries regarding storage unit availability, pricing, and other services.
• Direct calls to the appropriate departments or team members.
• Record detailed messages and follow up with customers to resolve their concerns.

Customer Support:

• Greet customers over the phone with a friendly and professional demeanor.
• Assist customers with reservations, payments, and account inquiries.
• Provide detailed and accurate information about Rent a Space Storage services and policies.

Executive Assistance:

• Support senior management with travel arrangements, meeting coordination, and other personal tasks as required.
• Handle sensitive information with confidentiality and professionalism.

ABOUT YOU...

Key Requirements:

• Experience: Previous experience in administration, executive assistance, or call handling is preferred.
• Skills: Strong organizational, multitasking, and time-management skills. Excellent verbal and written communication.
• Tech Savvy: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software.
• Customer Service: A customer-first attitude with the ability to handle inquiries and complaints effectively.
• Problem Solving: Strong decision-making skills and the ability to work independently.
• Adaptability: Ability to handle a fast-paced environment and adapt to changing priorities.